Refund policy
REFUND POLICY
At GIGI Luxury Home (CGK Décor Pvt. Ltd.), we aim to make your shopping experience seamless and satisfying. We take great care to deliver high-quality products and maintain exceptional service standards.
As a policy, we do not offer refunds unless the product is unavailable at our end. However, we do offer exchanges within 7 days of delivery, assessed on a case-by-case basis.
If the product you receive is incorrect (i.e., does not match your order confirmation), has a quality defect, or arrives damaged in transit, please contact our Customer Care team within 24 hours of delivery.
General Guidelines
To report transit damage or other issues, please contact our Customer Care team within 24 hours of receiving your order:
- Call us at +91 9818803370 / +91 88003 66000 between 10:30 AM and 6:30 PM IST.
- Check the package at the time of delivery. Note any tampering, missing items or breakage on the delivery receipt provided by the courier.
- Keep the original packaging (including labels, invoices and tags), especially in the case of transit damage, as we may need it for inspection.
Our Customer Care team will assess the issue and respond within 48 business hours.
Exchange & Refund Policy
- Due to the nature of our products, we reserve the right to decide the appropriate resolution on a case-by-case basis.
- Refunds will only be processed if an item is unavailable at our end.
- Products purchased online cannot be exchanged in-store.
- Before accepting delivery, please make sure the package has not been tampered with. If you suspect transit damage, keep the packaging and note the issue on the delivery receipt instead of signing it as “received.”
Disclaimer: Policies are subject to change without prior notice. In case of any conflict, our Terms & Conditions will prevail.